Access Point Facilitator - Coordinated Access

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

 

ABOUT THE ROLE

Under the direct supervision of the Clinical Manager, and working as a member of the North West Mental Health & Addictions Hub, the Access Point Facilitator is responsible for the triage, screening & service matching of MHA referrals to programs and services. This includes verifying information as needed with clients and referral sources and entering information into the electronic database. The Access Point Facilitator is also responsible for conducting screening appointments with all referred clients for Mental Health & Addictions programming. Superior customer service for both client and referral source is most important in performing this job. The Access Point Facilitator will work closely with other Access Point Facilitators and members of the interprofessional teams within the catchment of the North West Provincial Coordinated Access.

 

HIRING DEADLINE: February 26, 2026

Applications will continue to be accepted until the position is filled. However, consideration of submissions after the deadline will be at the organization's discretion. Applicants are encouraged to apply by the Hiring Deadline.

 

This posting is for a newly created position within the organization.

 

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

 

WHAT YOU BRING

Education/Experience:

• Degree or diploma in the Health and Human Services Field
• Knowledge and experience with referral processes, triage, and system navigation, assessing and treating individuals with serious and persistent mental illness, and/or addictions
• Demonstrated experience with technology, documentation in electronic medical records and working with electronic databases
• Minimum three years’ experience in mental health and addictions providing direct client care or care coordination

 

Skills/Abilities:

• Maintains an awareness of ethical guidelines and practices for the provision of effective client centred care
• Knowledge of relevant legislation, e.g., Mental Health Act, Personal Health Information Protection Act, Regulated Health Professions Act, Health Care Consent Act, and professional standards to ensure compliance and consistency in provision of client care
• Demonstrated excellent interpersonal communication skills (oral and written) to effectively communicate with clients, referents and community agencies
• Demonstrated experience with technology, documentation in the Electronic Medical Record and working with electronic databases
• Time management and organizational skills in order to effectively address and prioritize multiple tasks and timelines in a fast-paced environment
• Excellent oral and written communication and interpersonal skills, judgment, critical thinking skills, problem-solving and time management skills
• Demonstrated bio-psycho-social-spiritual assessment skills
• Ability to work closely with others including other referral facilitators and inter-professional teams
• Knowledge of a range of theoretical perspectives, psychosocial rehabilitation principles, chronic disease self-management, and holistic wellness approaches
• Excellent oral and written communication and interpersonal skills, judgment, critical thinking skills, problem-solving and time management skills
• Knowledge and understanding of relevant legislation (i.e., Mental Health Act, Health Care Consent Act, PHIPA)
• Demonstrated regular attendance at work

 

Asset:

• Registration with the appropriate professional regulatory college (e.g. Ontario College of Social Workers and Social Service Workers)

 

Conditions of Employment:

• This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC) where indicated, to ensure the absence of relevant criminal convictions.

 

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
• Shape the Future: Get involved in research and teaching initiatives that make a real difference.
• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.
• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

 

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.