At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.
We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude, and organizational talents.
Responsibilities
- Present and explain financial arrangements, monthly billing and collecting with patients
- Post payments, charge new accounts, and close out for the deposit
- Verify insurance benefits prior to all new patient exams
- Educate and encourage patient's commitment to long-term treatment
- Identify, address, and resolve any patient concerns
- Validate and/or obtain authorization for payment from patients
- Follow up with insurance companies regarding eligibility and payments
- Bill insurance within 24 hours of the start of treatment
- Close out the month and complete month-end reports
- Additional duties and responsibilities as assigned
Qualifications
- Bilingual in English and Spanish
- High School Diploma or GED equivalent
- Customer service experience over the phone a plus
- Knowledgeable of dental and medical terminology preferred
- Exceptional written and verbal communication abilities
- Excellent organizational skills and ability to multitask
- Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients
- Ability to think creatively, problem solve, and work independently
- Must have a growth mindset and the ability to adapt to change
- Ability to work within a team environment and lend support, as a team player, to team members as needed
Benefits
Risas Dental and Braces offers a comprehensive benefits package including
- 12-hour shifts, 3 days a week
- Medical and vision benefits
- Free dental services
- 401(k) with employer match
- Tuition reimbursement opportunities
- And many other ancillary benefits
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.
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