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Insurance Customer Service Broker - RIBO Required - Commercial Lines

Position: Insurance Customer Service Broker - RIBO Required - Commercial Lines
Employer: Hiring Help
City: Waterloo
State/Province: ON
Valid Until: Apr 18, 2024
Hiring Help

Our client is currently looking for a Customer Service Broker in Commercial Lines Insurance.

You must have a minimum of 3 years CL insurance experience, and have the ability to prioritize, manage projects, and multi-task. 

The insurance world is an ever-changing environment; therefore, we require someone to be adaptable to ever changing situations. We are looking for an individual with a friendly and outgoing disposition, but one that can navigate according to situations as they occur.  



  • Provide exceptional customer service by following all procedures and protocols
  • Review policy renewals for accuracy and proper rating/coverage
  • Assess commercial insurance needs through policy reviews
  • Order reports to confirm driving records which include Autoplus and MVR reports
  • Estimate and prepare fully completed applications for commercial auto insurance
  • Make fundamental recommendations for existing clients
  • Completing and sending submissions to various insurance companies
  • Follow up with various insurance providers on new submissions
  • Complete policy changes on various insurance company portals, while conversing with the clients on the phone / in office
  • Communicate with insurance companies regarding underwriting requirements
  • Complete renewal letters with recommendations when required
  • Complete new market search if required for remarketing
  • Take claims from clients and report to insurance companies and follow guidelines for client follow-up
  • Follow up with clients regarding registered letter cancellations and returned payments
  • Upsell and cross sell where appropriate




  • MUST have a  RIBO license in good standing
  •  3 years of experience in a brokerage as a CL CSR
  • Strong ability to work in a fast-paced environment
  • Effective communicator, with the innate ability to work through situations with clients / co-workers


Please forward your resume in confidence today. Only those candidates selected for an interview will be contacted

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